Implementation

GoldCRM's unique implementation methodology, based on industry best practices, ensures superior implementation of our solutions every time. Key phases of implementation carried out by GoldCRM professionals include the following activities:

Establishing key business objectives
Demonstrating the benefits identified in the Benefit Analysis, or to define the planned targets
Technical analysis of existing Amdocs CRM system, if applicable, to ensure the best implementation of our solution.
Analysis of your current business processes
Establishing and specifying new business processes
Identifying gaps in required processes and/or functionality
Mapping processes to the Amdocs/GoldCRM system
Determining and defining optimal configuration and required business rules
Developing the project plan and schedule
Integrating our solution with Amdocs CRM.
Configuring GoldCRM applications, web servers and wireless applications.
Loading administrative data.
Testing
Training