Dispatch Advisor™
Dispatch Advisor™ schedules and assigns service orders to technicians, taking into account the customer's entitlement and preferences, priority of the problem, technician skills, trunk stock, location and route coverage - all fully-configurable parameters. Dispatch functionality includes the ability to order and/or ship needed parts directly to a customer site and automatically coordinate their arrival with that of the technician for installation. Scheduling of appointments and assignment of resources can be optimized based on route and processed manually or automatically. GoldCRM's dispatching methodology uses a cost based, data driven approach that ensures consistency between schedules and flexibility for dynamically changing parameters to reflect real-life situations when necessary. Dispatch Advisor™ enables dispatchers to easily dispatch technicians in real-time and meet customer SLAs every time. Additional functionality is described below.

Advanced Scheduling Features

Real-time intelligent scheduling & dispatching

Dispatch to group for next available resource

Personal, work, & SLA appts on single calendar

MapPoint integration for driving directions

Advanced SLA Management

Automatic SLA calculation, fulfillment & compliance

Indicates compliance when scheduling SLA appts

Inventory / Logistics Integration

Trunk stock considered when assigning resources

Advanced Call Center Management

Integrated schedule & schedule tracker

Color-coded GUI dispatch monitoring tool

Proactive jeopardy notification & escalation

Advanced Workflow Management

Templates create, schedule & dispatch tasks

Supports complex dependencies between tasks

Automatic scheduling of preventive maintenance