Field Advisor™
Field Advisor™ gives field engineers and managers the power to run their field service business remotely over the Web. It provides technicians and managers access to essential customer information and workflow processes in an easy to use and intuitive web package. Field engineers can log time and expenses, fulfill SLA's, close and dispatch sub-cases, and maintain their personal skills and schedule profile from any Web connected terminal. Managers can view their employees' schedules, approve skill additions and weekly time and expense reports, and view customer SLA statistics.