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Service Management
Our Service Management Suite includes products that, together, create a closed-loop solution for streamlining the service lifecycle processes, enabling Service and Field Service Management within the Amdocs CRM system. Available functionality includes Scheduling, Dispatching, SLA Management, Workflow Management, Inventory / Logistics Management and Performance Reporting.
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Analysis & Reporting
We offer a complete reporting and analysis solution that enables geographic visualization of data and operates within the Amdocs CRM system. This application provides a variety of output and formatting options for use in creating reports specific to your organization. The tools operate from inside the Amdocs CRM user system also allows connectivity to other Amdocs instances as well.
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Sales Management / SFA
Our offering for Sales Management is a strategic solution that promotes Sales Effectiveness within the Amdocs CRM system. Our solution enables organizations to increase efficiency and productivity of their sales force organizations thereby improving their Sales Effectiveness. Functionality includes Call Planning, Appointment Scheduling, PIM Synchronization, and Geographical Reporting.
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Integration Tools
Our XML/Web Services toolkit enables remote data sharing capabilities, including an automatic XML interface builder.
For import and export of data to and from Amdocs, GoldCRM offers a tool that enables easy set-up and maintenance of validation rules and mapping of data between the Amdocs database and the source or destination of applicable data.
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