Wireless Advisor™
Wireless Advisor™ is a full-featured wireless solution, allowing for instantaneous two-way communication between a call center and mobile field force. The ability to exchange data between field technicians and the dispatch center is critical to the success of field service initiatives, eliminates paperwork and associated errors, increases productivity of technicians and better enables customer satisfaction. To that point, the timely delivery of dispatched service calls to a field technician - a feature enabled by Wireless Advisor™ - could make the difference between a satisfied or dissatisfied customer and higher or lower service delivery costs. Pager platform independent, Wireless Advisor™ is optimized for the state-of-the-art Research in Motion (RIM) BlackBerry paging system and provides field technicians with the functionality described below.